Shipping policy

Processing Time

All orders are processed within 2–4 business days.
Orders are not shipped or delivered on weekends or public holidays.

RUYA ships worldwide.

United Arab Emirates (UAE)
Estimated delivery time: 4–8 business days after dispatch.

Europe
Estimated delivery time: 5–10 business days after dispatch.

United States (USA)
Estimated delivery time: 6–12 business days after dispatch.

Middle East (other countries)
Estimated delivery time: 4–9 business days after dispatch.

Delivery times may vary slightly during peak seasons, customs clearance, or courier delays.

Once your order ships, you will receive a tracking number via email.

We are not responsible for delays caused by customs, courier services, or incorrect shipping details provided at checkout.

Customs duties or import taxes (if applicable) are the responsibility of the customer.