Refund policy

Returns

We accept return requests within 7 days of delivery.

To be eligible for a return, the item must be:

To initiate a return, please contact:
contact.ruyaa@gmail.com

Returns sent without prior approval will not be accepted.

Return shipping costs are the responsibility of the customer.
Original shipping fees are non-refundable.

Once your return is received and inspected, we will notify you of the approval status.

If approved, your refund will be issued to your original payment method within 5–10 business days.

Exchanges are subject to availability due to the limited nature of our drops.
If your preferred item is unavailable, store credit may be offered.

Please inspect your order upon arrival.
If your item arrives damaged or incorrect, contact us within 48 hours and we will resolve the issue promptly.

If your order is shipped to the European Union, you are entitled to a 14-day cancellation period in accordance with applicable regulations.